• Call Us: (760) 568-0052
  • 72203 Adelaid St, Thousand Palms, CA 92276
Lic: #LA-001938

FAQ - Coachella Valley Alarm Company

Have a Question About Our Alarm Systems? We've Got the Answers...

Command One Security is a Coachella Valley alarm company, specializing in residential and commercial alarm systems, video security, and live monitoring.  Over the years, we’ve been asked a lot of questions, so we’ve listed the most popular ones here, with our best answers.

A. (Ademco models) Enter your 4-digit code, the number 6 key and the zone number that you want to bypass. Zone number must be 2 digits, example; 03 or 12. All must be entered consecutively or the bypass feature will not complete. The system keypad will then indicate “Zone Bypassed.” Arm as usual at that point.

A. Yes! It’s always good for our central station to know that you will be away, for how long and whether anyone else will be in the home while you are gone.

A. Please call our office, and our customer service personnel can help you with that addition. It’s easier for our customer service personnel to do it from here. If we are unable to add the extra combo, we can generate a service order to get the addition/change completed.

A. No, but the more the better! In case there is a problem with the alarm system, we would like to know that we can actually make contact with you, even through a family member or friend, and advise you of the situation.

A. Yes! Your system comes equipped with a backup battery that takes over for a time if the power should go out. Once the power is restored, the battery will then re-charge.

A. Under normal conditions, they last four to five years, depending on the battery. Your panel will notify us when your battery is low and we will call to schedule replacement.

A. Yes! Call us to tell you how.

A. On many applications, the alarm system seizes your telephone line to communicate to our central station. Once the signals have been transmitted, then the line will be released. Keep in mind that some phone systems don’t allow for line seizure.

A. No you don’t.  The latest technology allows alarm systems to be monitored over 4G cellular radio or the internet.  Ask our staff for the details.

If your question hasn’t been answered, simply give us a call at (760) 568-0052 and we’ll be happy to share our alarm knowledge.

coachella valley alarm company